HIPSTERCITY is on the lookout for a highly effective people. If you like to be always out and about, is a team player, and enjoy meeting and communicating with people, apply now to create a successful work environment with us.
- Front Desk / Reception Service
- Check in / Check out Guests
- Handle guest complaints and provide fair judgement & solutions
- Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest’s satisfaction
- Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times
- Review in-house, arriving and departing guests on a daily basis
- Be familiar with the set-up and functionality of all equipment and amenities
- Perform meet and greet and send off process according to the set standard
- Be able to escort guests and serve the guests as needed including tours, information, explanation of services.
- Respond to guest requests and queries promptly and professionally according to set standard
- Attend to laundry, dry cleaning, ironing, as needed
- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
- Pick up and record all pertinent data, guest preferences into guest profile as needed
- Fulfill guest requirements as long as they are safe, legal and economically sound
- Inspect all rooms prior to guest check-in
- Monitor & ensure cleanliness of all rooms and bathrooms on a timely manner
- Troubleshoot operations issues and solve them
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
- Practice safety guidelines as prescribed
- Maintain positive relations with colleagues, internal / external departments
- Monitor activities in both front and back of the house, report any suspicious characters, items or/and activities to the Supervisor and/or Assistant Manager
- Able to respond to emergencies including fire safety and evacuation procedures
- Ensure guest queries receive timely response
- Perform administrative duties such as inventory and filing of reports as required
- Provide Daily Reports of Sales, Occupancy and etc. to upper Management
- Ensure prompt delivery of goods and services for clients
- Oversee inventory, facilities, as well as distribution of goods and services
- Assist in housekeeping
Experience
- Singaporean or PR only
- No experience required
- Experience in customer service environment is an advantage
Skills Required:
- - Excellent guest relations and communication skills
- - Fluent in English and Fluent in Chinese is an additional advantage
- - Must have exceptional customer service skills and pays attention to details
- - Must have good command of written and spoken English
- - Able to work with minimum supervision
- - Willing to perform shift work and work irregular hours.
- - Well groomed and professional disposition
- - Strong communication and interpersonal skills
- - Results oriented personality who thrives working in a dynamic environment
- - Strong work ethic, and desire to achieve excellence
- - Ability to multitask and work in a fast pace environment
- - Highly detail-oriented and meticulous
Related Job Searches:
- Company:
Hipstercity Pte Ltd - Designation:
Front Desk / Receptionist (Internship) - Profession:
Hospitality - Industry:
Hotel and Accommodation Services - Location:
Singapore River