Hipster is an IT solution company to support mainly Start-Ups and SMEs. We serve as the Tech Partner to our clients by providing IT consultancy work in addition to the bespoke website and mobile app development work needed by the clients.
We love websites, mobile apps, UI/UX design, digital marketing, IT hardware and anything geeky. We are agile and cost-efficient. One of our key strength lies in having strong technical software engineers residing within our team.
Hipster Pte Ltd encourages agile working to our associates so as to enable everyone to work as a team to achieve a common goal; to deliver the IT solution needed to propel our client's business.
Dress code and working hours in Hipster are down to common sense.
Visit us at our website www.hipster-inc.com to find out more
Full Time Project & Customer Accounts Manager
Responsibilities
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Make sure deliverables are met timely and with quality.
- Communicate the QA issues and requirements from clients to the development team & from the Development team to clients.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of fortnight/weekly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. monthly & quarterly progress)
- Prepare reports on account status
- Collaborate with sales & dev team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
REQUIREMENTS
- Proven work experience as an Account Manager, Tech Support Manager, Project manager, Junior Project Manager or relevant role.
- Enthusiastic about mobile apps and websites in general.
- Always looking to improve User experience and making things better. Experience delivering client-focused solutions to customer needs.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with Software (Mobile app & website) development process and tools.
- Proven ability to juggle multiple projects management at a time, while maintaining sharp attention to details.
- Excellent listening, communication, negotiation and presentation abilities
- Strong verbal and written communication skills.
WHY THIS CAN BE JUST THE ONE FOR YOU
- You will get to work with a large number of companies and learning their strategies and fields, unlike another conventional job that requires employees to follow a defined process on a routine basis.
- You will be left alone to do your job well. This job is about performance and you will be given autonomy to develop your own working environment that fulfils your customer requirements.
- There is no fixed pay review period or salary cap. You will be promoted and remunerated based on your value creation.
Related Job Searches:
- Company:
Hipster PTE LTD - Designation:
Project & Customer Accounts Manager - Profession:
Risk / Product / Project Management - Industry:
Computer and IT - Location:
Bedok