Gigworks Pte Ltd – Client Account Manager

Company
Gigworks Pte Ltd
gigworks.co
Designation
Client Account Manager
Date Listed
18 Oct 2021
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Marketing / Public Relations
Industry
Computer and IT
Location Name
Tanjong Pagar, Singapore
Address
Tanjong Pagar, Singapore
Map
Allowance / Remuneration
$2,800 - 3,800 monthly
Company Profile

Gigworks is a social e-commerce marketplace in Southeast Asia that connects users to collaborate and provide access to a wide range of professional work at their fingertips.

Inspired by the advancement and impact of technology in our lives, we are building a platform that empowers people with more flexible access to quality services and opportunities where they can buy and sell services with ease.

Our mission is to innovate how the world works and pioneer the future of work. Gigworks aims to open up more opportunities for all groups of people, allowing them to have better lives and boost financial inclusion. 

Gigworks has a wide variety of on-demand professional services spanning over 40 categories including Web & Mobile Development, Content & Blog Post Writing, Design & Creative, Sales & Marketing and Accounting & Consulting etc.

Job Description

Responsibilities:

As a Client Account Manager, you will be the direct link between the talents that pass our screening process and the clients that are looking to engage them. On a daily basis, you will work closely with multiple Gigworks clients on understanding their requirements and needs and finding the best possible candidate for them inside Gigworks’ talent network. You will also ensure talent and clients are working together successfully when the engagement has started. Finally, you will be providing input into our processes and tools, as well as working on special projects on occasion to support Gigworks on a path of continuous improvement.

In the first week, expect to:

  • Onboard and integrate into Gigworks.
  • Rapidly begin learning about Gigworks’ history, culture, and vision.
  • Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
  • Become proficient with Gigworks’ platform.

In the first month, expect to:

  • Take on your first client calls and manage their engagement with Gigworks.
  • Become familiar with various teams in Gigworks and understand how they contribute to the company’s success.
  • Partner with both SMB and enterprise sales teams to serve our clients to ensure their success.
  • Work closely with the talent and address their needs.

In the first three months, expect to:

  • Build a mature client portfolio.
  • Track both individual and reference to team metrics as it relates to your OKRs
  • Resolve any client-talent disputes which may arise in your client portfolio.

In the first six months, expect to:

  • Become eligible to take on Gigworks’ major accounts, including top tier brands and clients.
  • With a full grasp of the role, you will start making your own minor process adjustments and suggestions.
  • Individual OKRs are within the average of the team OKRs (with short term deviation)

Requirements:

  • You must have a product and project management background.
  • You have excellent communication and people skills. Whether it be clients, colleagues, or talent, you treat them with respect and patience.
  • You are very comfortable using voice, video, email, chat, etc as part of your daily routine
  • You take ownership and responsibility for the work you do.
  • You focus on quality and take pride in everything you deliver as a reflection of yourself.
  • You are comfortable juggling dozens of clients and talent on a daily basis and don’t get your wires crossed.
  • You must be able to multitask and think strategically to connect the dots between opportunities and available resources/capabilities across the network.
  • You must have integrity, at the highest level. You must be able to exercise good judgment in novel situations.
  • You must have a growth mindset and be very comfortable giving and taking direct feedback and constructive criticism. You must be an exceptional performer in high-pressure situations.
  • You must have tremendous emotional intelligence, including exceptional foresight and judgment.
  • You must be highly detail-oriented.
  • You must be extremely resourceful and creative, capable of solving difficult, critical problems by leveraging the extensive resources of the Gigworks organization.
  • You must be a world-class individual contributor to thrive at Gigworks. You will not be here just to tell other people what to do.
This position is already closed and no longer available.  You may like to view the other latest internships here.

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