Freshmart Singapore Pte Ltd was established in 1980 to deal with the import and distribution of fresh fruits and vegetables. From a small family business in a shop-house along Mohammed Sultan Road, we have grown and established ourselves as a leading player in the industry.
Today, Freshmart holds a steadfast reputation both locally and internationally. Our decades of consistent quality supply earned ourselves the trust of discerning customers. Our experience and reliability in the industry also secured partnerships with reputable exporters worldwide.
At Freshmart, we import only quality and fresh supplies from all over the world. We believe in forging close relationships with our partners and clients. Since our humble beginnings, we now boast a well-equipped and efficient infrastructure for the business. The company presently supplies to over a hundred supermarket outlets island-wide as well as several food service businesses. We are constantly sourcing for new products and opportunities to satisfy consumers’ evolving tastes and consumption patterns.
Duties & Responsibilities
- Handling orders by phone/email and checking that orders have the correct prices and product information.
- Handling urgent calls, emails and messages when the Sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates and addressing customer complaints.
- Inputting orders, ensuring they are processed according to customer requirements and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, operation queries and deliveries are handled efficiently.
- Maintenance and record keeping of quotations, sales records and RTVs.
- Maintain a strong understanding about product inventory, features and specifications to answer specific customer questions.
- Participate in department meetings and provide information to facilitate the planning of resources towards order fulfilment.
- Engage and work closely with other departments to ensure that the company is able to provide our customers with a consistently good service level through the most effective and efficient processes.
- Attend training and to develop relevant knowledge, techniques and skills.
- Adhere to health and safety policy, and other requirements relating to care of equipment.
- Recording of minutes during Sales department meetings.
Requirements
- Diploma or equivalent
- Proficient in Microsoft Office
- Experienced in grocery field preferred
- Organized and meticulous with strong administrative skills
- Good communicator with excellent customer service skills
- Possess planning, organizing and problem-solving skills
- Able to work independently and effectively as a team player
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- Company:
Freshmart Singapore - Designation:
Sales Coordinator - Profession:
Sales / Retail - Industry:
Retail / eCommerce - Location:
Clementi