Earnest and Collective Pte Ltd – Operations Admin

Singaporean / PR ONLY

As a member of our Operational Team, you will be instrumental in developing the Earnest and Collective Brand. We strive to deliver an extraordinary shopping and ownership experience, hence, this will be your specialty!

Key

• Master our internal management system to efficiently process sales orders and maintain customer relationships
• Deliver instant rapport with our customers with above-and-beyond customer service
• Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your teammates
• Thrive in a fast-paced environment tackling an array of customer issues
• Management of inventory and products
• Creation of key reports to highlight fundamental issues and solutions
• Identify trends in real-time and communicate these trends clearly to teammates and manager

This should describe you:

• Clear communicator with excellent reading comprehension and writing skills
• A knack for building rapport with people quickly and easily
• Energetic, kind, sincere, patient, and adaptable
• Empathy and the ability to put yourself in the customer's shoes
• Eager to learn and think out of the box
• Positive 'workhorse' with a 'no task too small' attitude
• Creative and organized
• Strong work ethics and driven by an entrepreneurial spirit
• Extra credit: Strong listening skills and a great conversationalist
• Experience in Operations/ E-commerce is a big plus