DragonPass APAC – Operations / Customer Service Intern

Responsibilities

• You will report directly and come under the mentorship of the Operations Manager, acting as second-in-command and taking care of duties in their absence.
• Assist with general operations of the office and management of the customer service apparatus.
• Liaise and coordinate with internal and external stakeholders.
• Research and source for solutions independently.
• Assist with recruitment and applicable HR onboarding processes.
• Analyze existing operations processes and propose suggestions for improvement to the Operations Manager.

Requirements

• Individuals who understand and are able to apply our guiding principal: To treat others the way you want to be treated.
• A competent communicator who understands and articulates effectively.
• Strong customer orientation and a positive mindset.
• Flexible and highly adaptable to changing situations in a fast-growing team.
• Able to multi-task in a dynamic environment.
• Fluency in English, proficiency in Mandarin will be an added advantage.
• Maintain a consistently high level of professionalism and discretion when interacting with members, clients and vendors.