DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border& domestic deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.
The spotlight is on eCommerce!
At DHL, we are tailoring solutions to respond to ever-evolving customer requirements in both existing and new market segments.
We are looking for an Intern, Customer Success to join us on this exciting journey. This internship opportunity will provide you with invaluable insights on development and definition of products and hone your project management skills.
Are you ready for the challenge?
What our intern will learn and contribute:
After-sales Reporting
Provide reporting and analysis to support customer needs and requirements
Liaise with internal stakeholders in operations, and country functions for any matter related to reporting
Assist on customer on-boarding
Support client success manager in program management of customer issues and escalations
Ensure that the reports provided to the customer is accurate, precise and follows the pre-agreed format and process
Analyse effort estimation of new reports and proactively look for ways of improving status quo via optimisation of process, automation of reports and/or managing of expectations
Requirements:
Able to complete an internship in Singapore
Good communication skills and interpersonal skills
Strong analytical skills, administrative and communication skills
Extremely proficient in MS Excel and Powerpoint
Coding/programming skills will be advantageous
Able to commit for a duration of at least 6 months (commencing March 2017)
What will you achieve with this internship:
Experience in customer analytics and knowledge-based management systems
Testimonial reflecting your performance
Internship Allowance
Related Job Searches:
- Company:
DHL eCommerce (Singapore) Pte Ltd - Designation:
Intern, Customer Success - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics