About Cove: COVE is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to rent in flatshares. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. Our tenants get matched with great flatmates and also have access to our community events around the city.
COVE is a fast-growing startup, backed by some of the top VCs worldwide. You will be joining one of the best teams in South East Asia at an incredibly exciting time for the company. In the process, you will have the opportunity to make a personal and lasting impact in disrupting a trillion dollar industry which touches the daily lives of millions of people.
Check us out at www.coveliving.co
Job Title: Operations and Community Support Intern
Job Type: 6 month paid internship
Start Date: ASAP
Reports To: Operations Manager
Role Purpose: To set-up COVE’s supply of properties, ensure operational efficiency and be a key point of contact with the COVE member community.
Goals/Deliverables:
- Help, guide and support tenants during their stay with COVE
- Reduce time to deal with tenant requests
- Improved tenant satisfaction
Core Responsibilities:
- Coordinate maintenance and housekeeping contractors to effectively and efficiently address tenant issues
- Maintain accurate records/ticketing history on property issues
- Improve efficiencies across the end-to-end processes
- Improve tenant self-troubleshooting process
- Prepare and upkeep of condo FAQs
- Maintain and improve tenant ticketing system
- Ensure smooth tenant check-ins and check-outs, including condo registrations
- Support on ad-hoc data processing and analysis processes
Experience and Qualifications Required:
Essential
- Undergraduate degree in any field (business related is a bonus)
- Strong academic track record
Preferred
- Experience in a customer facing role
- Experience in operations/project management
Core Skills/Competencies:
- Relationship building
- Great spoken and written English
- High drive for results
- Ability to be flexible deal with ambiguity
- Attention to detail
- Organisation
- Commercial business acumen
Related Job Searches:
- Company:
COVE Living Pte Ltd - Designation:
Operations and Community Intern - Profession:
Real Estate / Property Management - Industry:
Real Estate - Location:
Outram