COVE – Community and Operations Intern

Job Title: Operations and Community Manager Intern

Job Type: 3-6 month paid internship

Start Date: ASAP

Reports To: Luca Bregoli, Co-founder and Chief Operations Officer

Role Purpose: To set-up COVE’s supply of properties, ensure operational efficiency and be a key point of contact with the COVE member community. 

Goals/Deliverables:

• Reduce time to on-board properties 
• Reduce time to deal with tenant requests
• Improved tenant satisfaction

Core Responsibilities:

• Working closely with operations manager to onboard new COVE properties 
• Establish and improve property on-boarding SOPs (standard operating practices)
• Maintain and improve tenant ticketing system
• Coordinate maintenance and housekeeping teams 
• Maintaining accurate records/ticketing history on property issues 
• Improving efficiencies across the end-to-end process 
• Manage stock levels of small furnishings and household items 
• Ensure smooth tenant check-ins and check-outs 
• Deal with tenant maintenance requests

Experience and Qualifications Required:

Essential 

• Undergraduate degree in any field (business related is a bonus)
• Strong academic track record 

Preferred 

• Experience in a customer facing role 
• Experience in operations/project management 

Core Skills/Competencies:

• Relationship building 
• Great spoken and written English 
• High drive for results
• Ability to be flexible deal with ambiguity
• Attention to detail 
• Organisation
• Commercial business acumen 

What’s in it for You:

Working for COVE gives you the opportunity to join an exciting young start-up incubated through Antler.co. There will be lots to learn as you’ll be working directly with the three co-founders Sophie, Luca and Guillaume and get to experience first hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast paced, hard-working and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in. You’ll be working out of Found 8s brand new co-working space on Prinsep St complete with free coffee and a fun atmosphere!