Collinson is a global loyalty and benefits company.
We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.
While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.
We take pride in our 30 years’ experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.
Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.
Purpose of the job
The Account Executive’s primary role is to support the client servicing team and lend support to manage various local and regional accounts. The successful candidate should have client service experience alongside with digital capability, content management, or other loyalty/CRM related marketing knowledge. A prior experience in affiliate marketing would be a plus.
Key Responsibilities
• Program management and support on customer management, cross-functional team liaison and day-to-day operations management
• Manage on-going programme communications and Content Management System (CMS)
• Coordinate and execute programme/promotion initiatives.
• Handle and investigate issues on the program website, including merchants offers, CX and technical escalations with the technical team
• Work with merchant team on potential merchants to onboard, ensure accurate rates are displayed at setup and ongoing, track promotional rates for campaign use
• Submit brief and liaise with creative on campaign requirements
• eNewsletter/eDM setup and management via MailChimp
• Monthly programme performance tracking
• Pre-finance preparation checks ensuring accurate monthly invoicing
• Ensure all deliverables are on track, on time and on budget
• Other duties may include, but are not limited to preparation of quotations, purchase orders, cost sheets, timelines, job briefs, contact reports, liaison with all internal and external stakeholders and overall account management.
Knowledge, skills and experience required
• Degree/Diploma holders with at least 1-year experience working in or with agencies, within CRM/Loyalty/Digital/Social marketing space
• Prior experience in Affiliate Marketing, e-commerce and MailChimp management will be an advantage
• Great communication skills, good written and spoken English
• Comfortable working with data and charts
• Comfortable working with cross-functional teams across various regions
• Proactive in ensuring timelines are met
• Proficient in Microsoft Office
• A self-starter with exceptional attention to detail and a passion for processes
• Highly self-motivated, organised and be able to effectively manage own time
• Ability to work autonomously to get the job done
• Good levels of IT literacy are expected
• Mature with a strong sense of initiative, willingness to learn and ability to work under pressure
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