CEVA Logistics provides and operates transportation and supply-chain solutions for large or medium size national and multinational companies.
CEVA Logistics offers a broad range of services in both Contract Logistics and Freight Management thanks to 78,000 employees, operating over 1,000 facilities in more than 160 countries.
CEVA Logistics’ experienced specialists focus on seamlessly designing end-to-end customized solutions to meet the complex and rapidly evolving supply chain needs whatever the business sector.
CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics.
Operations Coordinator (Kallangway, Contract to Perm)
Reporting to the CLL Control Tower Ops Supervisor this role oversees daily operations within the control tower. Ensures SOP alignment to customer expectations and CEVA agreed standards of performance. Responsibility includes training and coaching of client’s vendors & carriers to ensure performance objectives. Monitor the regional operational (air, ocean) teams in executing all global activities, transport and forwarding, origin consolidations and 3rd party carrier management. Ensure delivery of correct and timely follow up, booking and event management incl. timely escalation of issues. Central communication and comprehensive supply chain disruption/crisis management. This role is responsible for training and management of client orders and vendors to ensure successful origin global order, event and SOP compliance. This position also supports optimizing productivity levels, continuous improvement and cost control initiatives.
Key Accountabilities:
- Effective and efficient communications with all stakeholders
- Manage disruptions and crisis that present risk to the supply chain
- Monitor KPIs and continuous improvement opportunities
- Ensure adherence to established work standards and work processes
- Ongoing onboarding and training of vendors SOP and systems use
- Induct and train vendors, both initial and ongoing
- Implement changes to processes or policies as determined by the process owners
- First point of contact for all operational issues with the customer
- Track compliance performance of 3PL providers and carriers
- Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
- Support contract/account manager to ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
- Suggest corrective actions as necessary to prevent / address issues as they arise
Education, Experience & Training
- Equivalent of a Diploma or higher in business management or Supply Chain Management. Freight Forwarding experience and a thorough understanding of global transport logistics (air/ocean/ground
- 1 year operational experience in Freight forwarding logistics and International Supply Chain Management
- Strong computer skills and good working knowledge of Power Point, Word, Excel & Visio
Related Job Searches:
- Company:
Ceva Logistics Singapore Pte Ltd - Designation:
Operations Coordinator - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics - Location:
Geylang