CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions.
CEVA’s integrated global network has over 1,000 facilities in more than 160 countries and 78,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.
Reporting to the CLL Control Tower Ops Supervisor this role oversees daily operations within the control tower. Ensures SOP alignment to customer expectations and CEVA agreed standards of performance. Responsibility includes training and coaching of client’s vendors & carriers to ensure performance objectives. Monitor the regional operational (air, ocean) teams in executing all global activities, transport and forwarding, origin consolidations and 3rd party carrier management. Ensure delivery of correct and timely follow up, booking and event management incl. timely escalation of issues. Central communication and comprehensive supply chain disruption/crisis management. This role is responsible for training and management of client orders and vendors to ensure successful origin global order, event and SOP compliance. This position also supports optimizing productivity levels, continuous improvement and cost control initiatives.
Key Accountabilities:
- Effective and efficient communications with all stakeholders
- Manage disruptions and crisis that present risk to the supply chain
- Monitor KPIs and continuous improvement opportunities
- Ensure adherence to established work standards and work processes
- Ongoing onboarding and training of vendors SOP and systems use
- Induct and train vendors, both initial and ongoing
- Implement changes to processes or policies as determined by the process owners
- First point of contact for all operational issues with the customer
- Track compliance performance of 3PL providers and carriers
- Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
- Support contract/account manager to ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
- Suggest corrective actions as necessary to prevent / address issues as they arise
Related Job Searches:
- Company:
Ceva Logistics Singapore Pte Ltd - Designation:
Operations Coordinator (Kallangway) - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics - Location:
Kallang