Banyan Tree Hotels & Resorts – Reservations Sales Executive

JOB DESCRIPTION

The incumbent shall report to the Supervisor, Global Reservations Sales and under his/her guidance is responsible for the accurate and efficient processing of every reservation received and seizes all opportunity to maximize incremental revenue through up-selling of villa types, spa treatment, destinations dining, while adhering to the policies and standards meted out by Corporate Office.

• Attending to all in-coming enquiries via phone, email and live chat effectively in a professional and promptly manner.
• Ensuring that all telephone calls must be answered with 3 rings, guided by the prescribed script and in accordance to the Corporate Standards meted out.
• To seize all opportunity to maximize incremental revenue through up-selling of villa type upgrade, spa treatment, transfers, food & beverage reservations and/or activities, available in the Hotel/Resort.
• To adopt a sales attitude at all times and exercise to convert every enquiry received to a booking.
• Ensure that all voicemail are responded within 1 hour.
• To input all reservations accurately, in a timely manner and ensure that all correspondences are filed systematically for easy retrieval. Softcopy archival is to be used wherever possible.
• Be familiar and well-versed with the designated hotel/resort, so as to provide and/or communicate only factual/relevant information to the customers.
• To adhere to the pre-set availability and rate/plan offers and always offer an alternative dates/destination.
• Be helpful and support team members to ensure Team goal is achieved.
• Any other tasks/duties as and when assigned by Supervisor, Global Reservations Sales and/or AVP, Global Reservations Sales & Operations (currently assisting with ACCOR duties).

REQUIREMENTS

Requirements:

• Min. Diploma in Hospitality & Tourism Management.
• Min. 1 year of related experience.
• Possess experience in hospitality reservations operations and/or customer service.
• Is knowledgeable in Opera Management System (OPMS)/Opera Central Reservation System (ORS) or any other reservation systems.
• Possesses proficiency in MS Office (Outlook, Excel, Word and PowerPoint).
• Possesses good communication skill both written and spoken.
• Possesses good auditory and clear verbal skills.
• Possesses strong customer service mindset.
• Possesses visible level of initiative and pro-activeness.
• Is well-groomed and neat in appearance.
• Is dedicated and able to work independently.
• Is able to work under pressure and tight deadlines.
• Good interpersonal skills. Required to interact with internal and external customers.
• Position will be based at 211 Upper Bukit Timah Road
• 5-day work week

We regret that only shortlisted candidates will be notified.

Please email resume in MS Word format with recent photo, current & expected salary, & availability.