About August Berg
We are a young and vibrant watchmaking brand. We produce timepieces that have a distinct look and feel with an eye for quality and design The Danish designed watches can be characterised as modern vintage.
Since inception in Singapore by a Danish founder and designer, SEA and Japan have been our battleground. We are now launching in Europe with the launch of our brand-new range in collaboration with Morris & Co, a British design company who had previously partnered with H&M in Sweden.
Our Purpose is a vital part of our brand and our community. We believe that all children in the world should have access to quality education and decent jobs when they graduate. August Berg has, therefore, partnered with Human Practice Foundation https://www.humanpractice.org/ to provide education to children in Asia and Africa. For every watch sold, August Berg will give a child in Asia and Africa 6-months of quality education, and for every 20,000 watches sold, we will build a new school. The first school we are building is Akadeli Primary school on Mount Kenya.
Principal Responsibilities/ accountabilities:
• To ensure all orders are delivered within lead time.
• Responsible for the entire order fulfilment process.
• Good communication amongst team and 3PL.
• Ensure no discrepancy on billings and invoices.
• Respond to client enquiries on various platforms within 4 hours.
• Ensure that all relevant information is uploaded to all websites and marketplaces.
• Manage daily order fulfilment to arrangement for dispatch, which includes customer coordination of returns and exchange.
• Handle customer enquiries on web shopping through various online channels, which includes customer-related reports for analysis.
• Support on web content management such as product information and marketing campaigns including content localization, website visuals and other industry technical tools etc.
• Assist in weekly report and contributing to strategy decisions.
• Assist in conducting market research, analyse data and reports to give recommendations and improvements.
Operations
• Work closely with 3PL on collection of goods, order processing and delivery.
• Ensure that all orders are delivered within lead time for each country.
• Liaise with Logistics department to schedule for deliveries to and from our warehouses.
• Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
• Regular updating of inventory on all online platforms.
• Uploading of new products to websites, marketplaces, and other distribution channels.
• Timely processing of 3PL, courier partners and all other invoices for August Berg before every month end closing.
Customer Support
• Support Customer Service and respond to queries on various platforms and marketplaces.
• Assist with placement of orders, refunds, exchanges, or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Qualifications & Experience:
• Currently pursuing a diploma/degree in E-Commerce, Marketing, Supply Chain, Business Management or Equivalent.
• Good understanding and sense of online retail environment.
• Passionate about online marketing and sensitive to current E- Commerce trends.
• Good knowledge of local & international e-commerce platforms and systems, both front-end & back-end (e.g. Amazon, Shopify, Zalora etc.) is advantageous.
• Basic HTML, CSS, JavaScript, Facebook, and Google backend knowledge is advantageous.
Key attributes
• Good written and verbal communication skills in English.
• Good organization skills and strong attention to details.
• Resourceful, fast, efficient, and able to work independently.
• Effective time management & coordination abilities.
• Strong presentation and data management skills.
• Proficient in MS suite (Word, Excel, and PowerPoint).
• Proficient in Microsoft office especially Excel (V lookup & Pivot Table).
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