KOCO is an active education community for parents, children, and educators.
We understand that it’s not easy to find a community to be a part of – much less for your children. That’s what KOCO is about: We want to break down the barriers to sharing beneficial & educational information, but most of all, create a sense of camaraderie that connects parents, their children, and koality tutors together. Singapore may have a highly competitive education system, but who says we can’t at least try to have fun at it together?
We’ve launched KOCO Paper and KOCO Schools, an interactive platform tool that helps teachers save a lot more time when it comes to e-worksheets and homework! The kids and students, too, will benefit greatly from this. How so? Instead of printing out the e-worksheets, they can e-write their answers directly on the document and send it straight back to the teacher. Say hello (or hooray) to more time!
Please only apply if you are able to commit to at least 3 months full-time work.
We'll help you develop your skills during your internship. If you have a customer service mindset and positive attitude, this role is perfect for you.
● Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention;
● Provide technical support to customer;
● Provide customer training and education on company product and service;
● Pay attention to customer’s inquiries and complaints;
● Create, manage and track customer data using online tools/CRM;
● Provide regular reports and analyses on metrics;
● Implement customer retention programmes;
● Achieve customer retention and targets;
● Intervene to customers at risk;
● Implement well-planned customer onboarding;
● Execute customer outreach strategies;
● Assist with creating Client Success collateral as directed;
● Support forums that share best-practices and new product developments;
● Represent the Product on behalf of customers and work together with the Product team for product enhancements.
Related Job Searches:
- Company:
Athena & Tully Pte Ltd - Designation:
Customer Success Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Geylang