ABOUT ASPIRE
Aspire is re-inventing Digital Banking for SMEs in South-East Asia. We are building a platform that offers what financial products SMEs need, how they need it. An Aspire debit account is free and can be opened online in just a few clicks. No long waits, paperwork, or hidden fees like other financial institutions - so business owners could concentrate on growing their businesses.
Aspire is backed by Y-Combinator - #1 startup incubator in the world - and has raised from some of the world’s best VCs.
ABOUT THE ROLE
We are looking for someone passionate about customers who will own customer operations in Singapore.
- Be the voice of the customer at Aspire
- Handle inbound queries from customers and provide support via multiple channels (email, chat, whatsapp, phone)
- Liaise with internal and external teams to drive customer resolution
- Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
-Follow up with dissatisfied customers to understand root causes
-Compile weekly reports to share customer insights
ABOUT YOU
- Sense of ownership and pride in your performance and its impact on company’s success
- Good time-management skills
- Great interpersonal and communication skills
- Track record of customer operations
- Fast learner, positive attitude, analytical and self-motivated
Related Job Searches:
- Company:
Aspire Financial Technologies - Designation:
Customer Support Representative - Profession:
Customer Service / Communications - Industry:
Finance