Arkema Pte Ltd – Fleet Controller & Customer Service Assistant

Customer Service

• Identify and respond to customer enquiries and to ensure resolution to customer satisfaction for SEA orders
• Co-ordinate shipping efforts between various manufacturing plant such as USA, China, Europe and 3rd party trading
• Establish good working relationships with both internal and external customers, distributors / agents, banks, logistic, repacker and freight forwarder
• Ensure proper documentation and all order management processes are in accordance to Company policies on revenue recognition, pricing and various import and export regulatory requirement
• Co-ordinate with the repacker / contractor on the production planning to meet customer demand and ensure smooth delivery
• Managing of Inventory to meet SEA demand and to minimise stock level
• Preparing monthly sales forecasts to plant (Europe / USA / China )
• Monitoring customers' A/C Receivables & Payables and resolve disputes pertaining to collections;
• Preparation of shipping documents for Back to Back orders and according to L/C requirements
• Handling customer complaints and provide corrective actions
• Monitoring the isotanks and ton cylinders rotation from customers
• Monitoring the heel credit in isotanks and prepare the necessary order management processes
• Preparation of Tender documents for OEM customer
• Preparation of Monthly Returns on Inventory records of Controlled Substance to Pollution Control Department
• Preparation of monthly sales and sales forecast report Plan and arrange for the vessel booking to return the empty isotank
• Monitoring customer R22 quota, import and export licence to ensure smooth shipment and within the regulations

Fleet

• Import activity of fleet (DMDS / Gas Odorant / HMP)
• Key User and administrator of Fleet (SAP)
• Maintenance of Fleet
• Tracking of fleet's related costs
• Manage inventories / Replenishment of 1 product line