Apogee Collective – Logistics & Customer Excellence Full Time

Company
Apogee Collective
hedonisttribe.com
Designation
Logistics & Customer Excellence Full Time
Date Listed
24 May 2022
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermIntern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
Logistics / Supply Chain / Transport
Industry
Retail / eCommerce
Location Name
Singapore
Allowance / Remuneration
$500 - 2,000 monthly
Company Profile

Apogee Collective creates sexual wellness brands for a range of pleasure seekers and is the parent company of Genvie & Hedonist, empowering one to own their pleasures.

ABOUT GENVIE
Genvie is on a mission to liberate true sexual satisfaction and enable a journey of happiness guided by one’s true pleasures. Genvie is a beginner friendly focused brand that offers a curated range of high quality pleasure toys for women starting their pleasure journey, and provide a safe space for the Asian community to learn more about positive sex education. The brand has won three Transform Asia Awards 2021 for its use of Typography, Visual Identity and Tone of Voice. Genvie has also been featured on Business Times, Channel News Asia, Vulcan Post, Rice Media and also on National Radio Station Kiss 92. For more information about Genvie, visit www.wearegenvie.com and www.instagram.com/wearegenvie.

ABOUT HEDONIST
Hedonist is on a mission to make you feel good and empower you to explore your sexuality without apology. A women-forward focused ecommerce store that offers a wide range of more than 50 high quality body safe pleasure products, from vibrators, dildos, kegel balls, anal toys to lubricants, condoms, lingerie, and bondage. More than just a retail business, Hedonist specializes in organizing events that are fun, unique, and educational. These include hosting private parties for bachelorettes as well as conducting workshops in collaboration with various clubs, fitness and wellness studios. Hedonist has also partnered with luxury boutique, On Pedder, last year in conjunction with their pop-up exhibition, “Unknown Pleasures” at Takashimaya. Hedonist has since been featured on Channel News Asia, Vulcan Post, Time Out and Honeycombers. For more information about Hedonist, visit www.hedonisttribe.com and www.instagram.com/hedonisttribe.

Job Description

At Apogee Collective, we are a Singaporean Femtech start-up, curating our own sexual wellness brands, Genvie (previously known as Good Vibes) and Hedonist. We are on a mission to liberate true sexual satisfaction and enable a journey of happiness guided by a one’s true pleasure. This role reports directly to Meryl, the co-founder, and is required to work independently and as a team. Hybrid working (80/20 in-person & WFH) with flexible working hours. 

Job Scope (70% Logistics, 30% Customer Excellence)
Logistics

  1. Research extensively on competitive landscape to develop mid and long term logistics strategy based on market trends

  2. Execute on strategy to provide valuable logistics offerings to customers while optimizing costs

  3. Track & Manage inventory levels across various locations (i.e. warehouse, office, consignment locations, etc.) to ensure healthy inventory levels using Shopify, WMS and Excel

  4. Demand & supply planning to forecast stocks level

  5. Plan inventory movements for events, workshops, pop ups, etc.

  6. Manage inbounding, kitting and outbounding schedules with 3rd party warehouse and fulfilment centres 

  7. Manage insurance claims process with logistics providers with any missing/defect parcels 

  8. Liaise closely with Buyer for restocking and launching of new products

  9. Build strong relationships with shipping partners, 3rd party warehouse and fulfilment centres

  10. Negotiate for best pricing and commercial terms with our partners 

  11. Lead logistics improvement projects to expand new offerings to customers (e.g. set up of pop station in Singapore, expand international shipping providers and express delivery options)

  12. Lead cost optimization projects relating to shipping, delivery, warehousing, etc. from start to finish, closely collaborating with other partners 

Customer Excellence

  1. Manage Customer Service with zest and a personal touch and reply to customers promptly via Shopify Chat, Emails and Whatsapp Business 

  2. Liaise with fellow team members (i.e. Collaboration, Press, etc.) to answer customer queries and potentially redirect queries to other team members

  3. Improve on current SOPs and automated responses/queries

  4. Update FAQ page on website based on common questions received 

 

Are you the ideal candidate? We are looking for:

  • Fun loving & strong passion in our social cause of empowering pleasure in the field of sexual health & wellness 

  • Open & inquisitive minded with a positive attitude and strong hunger to learn

  • Business Proficiency to read, write and speak in English & Mandarin (in order to converse with Chinese counterparts)

  • Proficiency in Microsoft Office (specifically Excel), Whatsapp Business, Wechat and Telegram

  • Extremely organized, systematic and good with numbers 

  • Goes the extra mile to put a smile on our customers

  • Excellent research, organizational, and time management skills

  • Strong interpersonal and communication skills

  • Capacity to work independently and collaboratively as part of a team

  • Bonus: Experience in logistics, shipping, customer service and Shopify platform


Not sure what exactly to expect? Here’s some highlights:

  • Revolutionize and shake the sexual wellness industry in Singapore & beyond 

  • Be part of our first few team members to grow the startup together

  • Exponential growth to hit $1M target by next year, 2023

  • Fun team culture with people who genuinely care for each other’s well being

  • Social Enterprise focused on growing a sustainable business behind our social cause, meaningful work that actually fill your hearts 

  • Big believers of work hard play hard with awesome work environment 


Still not sold to apply? Read more about us here:

  • CNA: This 28-year-old ditched a six-figure salary and started a sex toy company

  • Vulcan Post: Why this ex-business manager & fitness instructor left their jobs to build a sex toy company to empower women

  • Timeout: The Origin - A Passage of Pleasure

  • Business Times: From wellness to menopause care, 7 femtech startups to watch

  • Honeycombers: Local Legends, Icons of Singapore 2022


Website | Instagram
wearegenvie.com | @wearegenvie
hedonisttribe.com | @hedonisttribe

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